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Discussion topic: devices not connecting

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This message was authored by mhfw This message was authored by: mhfw

devices not connecting

Since last night i have not been able to connect to the internet on my phone or both of my sons xboxes. All lights on the router are green, devices are saying connected but not actually working. PC is connected but some wesite are not loading. I have tried resetting router and devices but still having the same problem. Up until last night all was working fine.

 

Thank you in advance for any help.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: devices not connecting

Posted by a Sky employee

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: devices not connecting

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

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