connection resets

[Kenny+Rankin]

Hi all, hoping you can help. My SR203 connection is usually very stable around 79 Mbps however on Saturday the router reset then reconnected at 36 Mbps. I immediately did a power cycle and it reconnected at around 78 Mbps. However since then (Sat/Sun) the router has been resetting every couple of hours  (WAN side only 'connection status' resets, 'system uptime' is ok). On Monday the router was stable for 18 hours but did a complete reset (system uptime) at around 3:00 am. Is this likely to be DLM training or a line fault ?

Regards. 

Router Statistics

System Up Time: 05:14:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 239481 315810 0 86190 760717 05:12:43 LAN Up 152389 27319 0 2133917 90459 05:14:43 WLAN (2.4 GHz) Up 65859 15 0 7153 0 05:12:58 WLAN (5 GHz) Up 723174 477644 0 117429 87600 05:12:57

---

Broadband Link Downstream Upstream Connection Speed 79998 kbps 20000 kbps Line Attenuation D1(11.0 dB) , D2(25.1 dB) , D3(39.0 dB) U0(3.1 dB) , U1(18.6 dB) , U2(28.6 dB) Noise Margin 2.8 dB 6.8 dB

1970-01:01 00:00:22 syslog: [   22.136000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.

1970-01:01 00:00:24 syslog: [   24.183000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 10 mbps full duplex

1970-01:01 00:00:25 syslog: [   25.181000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex

1970-01:01 00:00:42 syslog: [   36.253000] Line 0: xDSL link down

1970-01:01 00:00:42 syslog: [   40.268000] Line 0: xDSL G.994 training

1970-01:01 00:00:43 syslog: [   42.268000] Line 0: xDSL link down

1970-01:01 00:00:49 syslog: Voice Disconnected

1970-01:01 00:00:56 syslog: [   52.268000] Line 0: xDSL link down

1970-01:01 00:00:56 syslog: [   55.268000] Line 0: xDSL G.994 training

1970-01:01 00:00:59 syslog: Voice Disconnected

1970-01:01 00:01:11 syslog: [   69.268000] Line 0: VDSL G.993 started

1970-01:01 00:01:22 syslog: [   81.269000] Line 0: VDSL G.993 channel analysis

1970-01:01 00:01:23 syslog: [   82.230000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=79998

1970-01:01 00:01:23 syslog: [   82.230000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0

1970-01:01 00:01:27 syslog: sky dhcpc client (v0.0.1) started

1970-01:01 00:02:05 syslog: ptm0.1 - WAN link UP.

1970-01:01 00:02:05 syslog: Received valid DHCP lease from server.  Connection UP.

1970-01:01 00:02:05 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201202A004018/04819BAA4900/151.227.219.15/7.01.0902.R/::1]

1970-01:01 00:02:06 syslog: Send out NTP request to ntp1.isp.sky.com

2022-03:15 03:17:03 syslog: Time has been set from ntp1.isp.sky.com

2022-03:15 03:17:03 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

2022-03:15 03:17:08 syslog: bind 0.0.0.0 - Address already in use

2022-03:15 03:17:08 syslog: bind 0.0.0.0 - Address already in use

2022-03:15 03:17:08 syslog: bind 0.0.0.0 - Address already in use

2022-03:15 03:17:08 syslog: bind 0.0.0.0 - Address already in use

2022-03:15 03:17:11 syslog: WAN IPV6 UP

2022-03:15 03:17:11 syslog: Voice IP Connection Up: 2a02:c7e:18f2:4000::1/64

2022-03:15 03:17:11 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D201202A004018/04819BAA4900/151.227.219.15/7.01.0902.R/2a02:c7e:18f2:4000::1]

2022-03:15 03:17:13 syslog: TR69: Connect to Production ACS

2022-03:15 03:17:13 syslog: TR69: Connection to ACS Complete

2022-03:15 03:17:16 syslog: Firmware is already up to date, matches FUS

2022-03:15 03:17:16 syslog: TR69: Voice Profile SIP configuration received

2022-03:15 03:17:16 syslog: Voice Disconnected

2022-03:15 03:17:17 syslog: TR69: Close ACS Connection

2022-03:15 03:17:21 syslog: Voice HARDENING

2022-03:15 03:17:21 syslog: Voice Disconnected

2022-03:15 03:17:25 syslog: Voice Disconnected

2022-03:15 03:47:00 syslog: WAN IPV6 UP

2022-03:15 03:50:51 syslog: Lease renewed 3600 ip ip address

2022-03:15 04:16:39 syslog: Lease renewed 3600 ip ip address

2022-03:15 04:17:01 syslog: WAN IPV6 UP

2022-03:15 04:46:21 syslog: Lease renewed 3600 ip ip address

2022-03:15 04:47:01 syslog: WAN IPV6 UP

2022-03:15 05:11:51 syslog: Lease renewed 3600 ip ip address

2022-03:15 05:17:01 syslog: WAN IPV6 UP

2022-03:15 05:36:10 syslog: Lease renewed 3600 ip ip address

2022-03:15 05:36:12 syslog: Send out NTP request to ntp1.isp.sky.com

2022-03:15 05:36:12 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

2022-03:15 05:36:12 syslog: System time is up to date

2022-03:15 05:47:00 syslog: WAN IPV6 UP

2022-03:15 06:09:27 syslog: Lease renewed 3600 ip ip address

2022-03:15 06:17:01 syslog: WAN IPV6 UP

2022-03:15 06:38:15 syslog: Lease renewed 3600 ip ip address

2022-03:15 06:46:50 syslog: TR69: Connect to Production ACS

2022-03:15 06:46:50 syslog: TR69: Connection to ACS Complete

2022-03:15 06:46:53 syslog: TR69: Close ACS Connection

2022-03:15 06:46:58 syslog: TR69: Connect to Production ACS

2022-03:15 06:46:58 syslog: TR69: Connection to ACS Complete

2022-03:15 06:47:01 syslog: WAN IPV6 UP

2022-03:15 06:47:06 syslog: TR69: Close ACS Connection

2022-03:15 07:09:45 syslog: Lease renewed 3600 ip ip address

2022-03:15 07:17:01 syslog: WAN IPV6 UP

2022-03:15 07:41:16 syslog: Lease renewed 3600 ip ip address

2022-03:15 07:47:01 syslog: WAN IPV6 UP

2022-03:15 07:57:04 syslog: Send out NTP request to ntp1.isp.sky.com

2022-03:15 07:57:04 syslog: Received NTP Sync Reply from ntp1.isp.sky.com

2022-03:15 07:57:05 syslog: System time is up to date

2022-03:15 08:10:22 syslog: Lease renewed 3600 ip ip address

2022-03:15 08:17:01 syslog: WAN IPV6 UP

[Highlinder]

@Kenny+RankinDid this get resolved or are you still having issues with your connection?

[Kenny+Rankin]

Thanks for following up.
It seems to have settled down. Router staying up for at least a week at a time (current up time 300 hours) and reconnecting > 79 Mbps after the very occasional drop. 

it is only the 'connection status' that drops, the 'show statistics' stays up for much longer periods.

I think the 'show statistics - connection time' is displaying time router connected to cabinet ? What does the 'connection status - router status - system up time' signify ?

[Highlinder]

@Kenny+RankinThe system uptime is the time that the router has been on.

[gdotp]

Did this ever get resolved? Im having exactly this issue with my SR203. The log shows the same information (including the 1970 date stamp). My log however simply stops after a period and the router remains 'disconnected' until its re-booted at which point the log start populating again with the correct data and time...until it fails again a few hours/days later 

The Sky help team so far have been unhelpful in resolving the issue. Im not sure anyone at sky has even looked at the log files as I simply keep being asked what lights are on the router and the BT Openreach PON. 

[Kenny+Rankin]

I upgraded to Sky Gigafast but noticed I was still getting very occasional resets - I am monitoring but suspect the router is the issue