Discussion topic: can't connect to my ring doorbell

This message was authored by: Eva333 · ‎30 Sep 2024

Hello,

We have recently moved and just started sky WIFI but it wont connect to the ring doorbell. Even though all the devices are connected to the WIFI it says unable to connect, is the privacy settings?

Thanks for the help 🙂

This message was authored by: Chrisee · ‎30 Sep 2024

@Eva333 connecting doorbells can be difficult as they are usually attached to a double skinned brick wall which is just about the worst place for WiFi signals. If it is an older model doorbell you may have to connect it to the 2.4GHz band but recent models will connect to dualband WiFi. What colour hub have Sky provided?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: can't connect to my ring doorbell

can't connect to my ring doorbell

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