can not make or receive calls, the internet has been dipping in and out the past few days

[VAL221]

i can not receive calls or make them, the internet has been dipping in and out over the past few days. i do not have a mobile,i would appreciate it if some one could contact a sky engineer to check on the phone line

[Highlinder]

@VAL221Could you please run the phone-line test using the link below.

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start 

[VAL221]

Tried the recommended steps but to no avail , still nothing 

[Highlinder]

@VAL221  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Thanks for escalating this. We’ve sent VAL221 an invite to chat.

[Oggie]

I have the same issue, internet keeps dropping, on for a few mins then off again. When it's 3 green lights onbthe router testingvthe line gets all green ticks, then it drops again. As I don't get a mobile signal I rely on Internet calling but this is impossible at the moment

[Chrisee]

@Oggie if the connection test in the My Sky app doesntvtell you Sky are aware of an issue affecting your line give them a call.