can anyone point me in the right direction or a contact?

[Alisha23]

Add a new pole Outside fitted and new wiring, and a new white box to connect to the wall and they haven't removed the old one or the old wire. Tried doing the ai assistant but completely unhelpful and got absolutely no help whatsoever. Any contacts or etc would be much appreciated thanks all and enjoy your weekend 

[SKY1992bf]

@Alisha23 

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[GD1]

@Alisha23  Openreach won't remove any old cabling as it's simply not cost effective to do so,  if you call there won;t be anything Sky can do.

[TimmyBGood]

@Alisha23 

As @GD1 indicates, neither Openreach, their subcontractors or any ISPs remove redundant drop cable and associated telephone sockets: there isn't enough value in the scrap copper to cover the time and expense involved, particularly for 'making good' damaged plaster, paint and brickwork.

If your property now has an optical circuit and ONT then you could remove extension wall sockets and cabling yourself or commission a suitable local handyperson.  The status of the redundant master socket is ambiguous but it's probably  legitimately removable: what you definitely mustn't do is detach the drop cable from the property and leave it hanging from a pole (if that's the connection involved)