Discussion topic: bt Home hub won't connect to sky

This message was authored by: briggo1 · ‎03 Sep 2025

I got a nerw sky hub yesterday, plugged it in and now my BT Home hub won't work so can't get any connection across the house.

The frustrttaing bit is it will work for a few minutes after resetting but not long enough to do anything - please help with advice as I HAVE TRIED EVERYTHING

This message was authored by: GD1 · ‎03 Sep 2025

@briggo1 If your using a Sky hub and your broadband is provided by Sky why are you using the BT hub?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Chrisee · ‎04 Sep 2025

@briggo1 most BT WiFi kit wont work with Sky's hubs and vice versa. Sounds like you msy need to add Sky's WiFi Max which can give you matched wifi extenders see https://www.sky.com/help/articles/sky-wifi-max

Alternatively buy your own wifi system and use that instead.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: bt Home hub won't connect to sky

bt Home hub won't connect to sky

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