broadband

[gmwatkins]

My new broadband package was activated last week but I haven't received a new router, should it be with me by now?

[cookiemonsteruk]

@gmwatkins 

What broadband package are you on ?

What is your current , sr102, er110/115 or sr203?

[gmwatkins]

HI @cookiemonsteruk 

  in all the e mail and text correspondance it doesn't say.....sorry

[cookiemonsteruk]

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@gmwatkins wrote:

HI @cookiemonsteruk 

  in all the e mail and text correspondance it doesn't say.....sorry

---

Are you new to sky  ?

What does it say in your orders on your my sky app or sky.com account?

[gmwatkins]

@cookiemonsteruk on the e mails they've sent me just says sky broadband superfast

[cookiemonsteruk]

@gmwatkins 

Are you a new customer or upgrading your existing sky broadband?

[gmwatkins]

@cookiemonsteruk I've been with sky 18 years but just upgraded my broadband last week

[cookiemonsteruk]

@gmwatkins 

Sky superfast can be delivered by copper fttc or fibre optic fttp

If fttc then the er110/115 is correct if via fttp then you need the sr203.

Best to call sky on 150 from your landline or sky mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

To clarify the situation

[TimmyBGood]

@gmwatkins 

Which Hub model do you have?