broadband not working and now looking to cancel

[Nicmg06]

Internet off again, amber voice light showing this happens every few days I spoke to someone Friday they said they would get someone out recieved text yesterday saying issue been resolved but it's off again now im sick of having to reset it and would like to cancel 

Moderator note: Amended title to better reflect query.

[Daniel0210]

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@Nicmg06 wrote:

and would like to cancel 

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@Nicmg06 

If you cancel and go elsewhere the fault is likely to follow you especially to another isp using the Openreach networks.

To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.