Discussion topic: broadband is awful
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Message posted on 19 Apr 2025 04:01 PM
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broadband is awful
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All Replies
Message posted on 19 Apr 2025 04:22 PM
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Re: broadband is awful
@eldred1992 wrote:
already spoke to sky 3 times about my Internet always just dropping out
And what did Sky say when you called?
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 19 Apr 2025 04:33 PM
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Re: broadband is awful
I've had open reach out twice saying that it is outside side fault and a new hub and still having same issue
Message posted on 19 Apr 2025 04:42 PM
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Re: broadband is awful
So have Sky said that Openreach are still investigating this?
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 19 Apr 2025 04:45 PM
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Re: broadband is awful
open reach have said it is all fine no issues there end
Message posted on 19 Apr 2025 05:02 PM
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Re: broadband is awful
Ill escalte this to the escalation team, look out for the chat buble and speak to them, they are great at looking into and resolving these kind of issues, has anyone chekcked anything inside and have you had a replacement router ?
1x Sky Q Silver - 1x Sky Wifi Max Hub - SKY Fibre Ultrafast.
Message posted on 19 Apr 2025 05:03 PM
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Re: broadband is awful
I have had replacement router
Message posted on 19 Apr 2025 05:37 PM
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Re: broadband is awful
Thanks for escalating this. We’ve sent an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours.
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