This discussion topic has been answered Discussion topic: broadband below guaranteed speed for over a week. options?

This message was authored by: AlexanderKerr · ‎28 Dec 2023

Hi,

My internet has been well below the minimum speed guarantee for over a week. This has happened before and is usually fixed by a router restart.

In this case that has not helped.

I've tested with a PC connected directly to the router with a 2Gb cable, which is verifiably able to make use of the full gigabit down in the past.

Sky's service checker reports no issues.

What options do I have to try and resolve the issue?

This message was authored by: mae-3 · ‎29 Dec 2023

@AlexanderKerr

To offer help from the community members please post your router stats, a post at the top of the forum explains how to post the router stats.

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.

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This message was authored by: AlexanderKerr · ‎28 Dec 2023

FYI: I'm trying turning my router and fiber box off overnight to see if that helps

This message was authored by: mae-3 · ‎29 Dec 2023

@AlexanderKerr

To offer help from the community members please post your router stats, a post at the top of the forum explains how to post the router stats.

-------

Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.

This message was authored by: AlexanderKerr · ‎29 Dec 2023

Thanks for getting in touch. Having the router and fiber box off overnight due the trick it seems.

I'll mark this as answer, let me know if those stats would still be useful

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