brandband speed is realy slow

[Andys2905]

upgraded to sky 150Mb broadband and it's running @ approx 12Mb. Sky says there's no issue apparently but I've done 6 other speed tests and all say similar. It's painfully slow, worse than before I upgraded!

[Addie15]

Hi there, @Andys2905. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @Andys2905 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.