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Discussion topic: auto dialer

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This message was authored by monty348 This message was authored by: monty348

auto dialer

auto dialer does not work with sky broadband


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: auto dialer

Posted by a Superuser, not a Sky employee. Find out more

@monty348 wrote:

It seems that sky use digital line and our auto dialer is analogue


If you've been provisioned on SOGEA broadband with a live 'phone' socket on the rear of the Sky Broadband Hub (and its 'Voice' LED lit up green), then yes: your telephony is now IP rather than PSTN.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by GD1 This message was authored by: GD1

Re: auto dialer

Posted by a Superuser, not a Sky employee. Find out more

@monty348  You're going to need to provide a bit more info, autodialler on what?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Chrisee This message was authored by: Chrisee

Re: auto dialer

Posted by a Superuser, not a Sky employee. Find out more

@monty348 given Sky sell domestic services not sure what you need an autodialler to do. However Sky do not block legitimate services but check the Sky Broadband setting which defaults to PG13. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
monty348
Topic Author
This message was authored by monty348 This message was authored by: monty348

Re: auto dialer

we have robots to milk cows.There is a GJD auto dialer which rings me if there is a problem.

thanks for replying.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: auto dialer

Posted by a Superuser, not a Sky employee. Find out more

@monty348 

 

That sounds more like a telephony issue than broadband (even where voice is being delivered over data)

 

One possibility which comes to mind is that Sky Talk Shield is blocking an inbound call because most people really don't want autodialed spam.

 

Alternatively is this a gadget which you have sitting on an extension socket somewhere at your property which worked before you switched to Sky Broadband?

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
monty348
Topic Author
This message was authored by monty348 This message was authored by: monty348

Re: auto dialer

It seems that sky use digital line and our auto dialer is analogue,got a digital one coming sohope it works

This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: auto dialer

Posted by a Superuser, not a Sky employee. Find out more

@monty348 wrote:

It seems that sky use digital line and our auto dialer is analogue


If you've been provisioned on SOGEA broadband with a live 'phone' socket on the rear of the Sky Broadband Hub (and its 'Voice' LED lit up green), then yes: your telephony is now IP rather than PSTN.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
monty348
Topic Author
This message was authored by monty348 This message was authored by: monty348

Re: auto dialer

seems our current auto dialer is obsolete,new one uses a sim card to work with modern digital comms

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