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This discussion topic has been answered Discussion topic: Your broadband speed is slower than we promised

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This message was authored by: Jonathanphillip

Your broadband speed is slower than we promised

Checking my sky app for broadband results it states your agreed broadband is slower than promised and its dropped below the actual agreed mark which they should have given us when we signed up to them I can't remember the actual speed rate I didn't know it dropped below 30 for 30 days if you think its dropped below that speed mark you need to claim it back is that right or wrong 


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This message was authored by: Highlinder Answer

Re: Your broadband speed is slower than we promised

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip  If you click on broadband in the service checker it normally when it completes that test lets you see what your speeds have been like over a period of time and it also should tell you the speed you are supposed to get and what you are getting at the time.

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This message was authored by: Jonathanphillip

Re: Your broadband speed is slower than we promised

Your actual current download speed is 36.1 mbps that's what it states on Service checker 

This message was authored by: Highlinder Answer

Re: Your broadband speed is slower than we promised

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip  If you click on broadband in the service checker it normally when it completes that test lets you see what your speeds have been like over a period of time and it also should tell you the speed you are supposed to get and what you are getting at the time.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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This message was authored by: Jonathanphillip

Re: Your broadband speed is slower than we promised

Thanks @Highlinder makes sense yes I've checked ✔️ it just a strange one I thought it meant they weren't giving you the correct speed that's all.i wanted to know many thanks 👍 

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