This discussion topic has been answered Discussion topic: You have reduced my internet speed from 36mbs down to 6mb/s. Why

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Thanks for the reply. We did and received a email to say the fault had been fixed but the speed is still the same.

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Sky (and other ISPs) don't reduce line speed. Your usual 36Mbs suggests copper FTTC, which is inherently susceptible to external problems.

You'll need to log a broadband fault with Sky to trigger an investigation of the circuit to your address.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Thanks for the reply. We did and received a email to say the fault had been fixed but the speed is still the same.

Did this answer not help you?

Reply