Discussion topic: You have reduced my internet speed from 36mbs down to 6mb/s. Why

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This message was authored by Hello+Kerrie

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This message was authored by Hello+Kerrie

Thanks for the reply. We did and received a email to say the fault had been fixed but the speed is still the same.

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This message was authored by TimmyBGood

Sky (and other ISPs) don't reduce line speed. Your usual 36Mbs suggests copper FTTC, which is inherently susceptible to external problems.

You'll need to log a broadband fault with Sky to trigger an investigation of the circuit to your address.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by Hello+Kerrie

Thanks for the reply. We did and received a email to say the fault had been fixed but the speed is still the same.

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