YEALINK T54W - Connected to Wifi but can not use as phone.

[TimP1976]

Where is the Upnp setting? Can't find it.

[LynseyH1231]

What is that? Sorry I have no clue 

[TimP1976]

We are having g the exact same issue you have described.

Did your phone work previously on Sky, ours was fine until last Thursday.

[LynseyH1231]

Yep worked until this morning! Have you managed to speak to someone from Sky regarding this? 

I have phone the company who run our line and they are baffled having never experienced this before..

[TimmyBGood]

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@LynseyH1231 wrote:

 I can only assume there's an issue with my wifi despite my laptop and other devices working. It must not like my work phone...

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It's not the WiFi.  It's an upstream issue to do with a change Sky made to its network (see the link above) which affects some business VPNs and business VoIP solutions.  You'll find multiple posts in this forum regarding the VPN problem, but deployment of business VoIP hardware to home workers is less common.

[TimP1976]

We have spoken to them on the phone, did all the resets etc.  No difference.

An engineer came yesterday, changed the router.  Phone worked perfectly yesterday after the change.  Came to it this morning and issue has returned.  

Is yours a Yealink?

[LynseyH1231]

Yeah mine is Yealink also, T46S. The guy I spoke to that provided the phone went on the sky gateway thing which I think is where the Upnp bit is and he said it all looked fine.. I think I'm going to have to change provider 

[TimmyBGood]

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@TimP1976 wrote:

Where is the Upnp setting? Can't find it.

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https://helpforum.sky.com/t5/Broadband/New-Customer-VPN-issues/m-p/4754755/highlight/true#M422926 

[LynseyH1231]

I have just checked this and it's not mad a blind bit of difference. I will have to give them a phone tomorrow. Failing that I will have to try another provider! I love sky but can't my work phone not working correctly. Thanks for the help 

[Chrisee]

@LynseyH1231 have you completed the form in the pinned Post  as @TimmyBGood suggested? That goes to the team who can sort the issue for you. Calling customer services is likely to be a waste of time this is a network configuration issue and not as yet in the customer service scripts as Sky are still trying to establish the extent of systems affected. 

Unless this is a new service under 31 days old or you are out of contract you will be held to contract by Sky so would face charges if you switch unless they release you from the contract first..

[Linus019]

this is exactly my problem too, with 2 phones in the company who are both on sky. when we try other wifi networks the phones work fine

[Linus019]

i filled in the form and they replied saying the form only relsted to users with vpn issues...dont know what to do now

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Linus019 to chat.

[Linus019]

Sky have resolved my issue by sending a new software version to my router...thanks for everyones help...i just need to get my colleague sorted now