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Xbox one will not connect to wireless network

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Production Supervisor
Posts: 1,453
Post 16 of 25
986 Views

Re: Xbox one will not connect to wireless network

Are you connecting directly to the wifi on the router or to a Q TV box/third party access point?

Researcher
Posts: 4
Post 17 of 25
971 Views

Re: Xbox one will not connect to wireless network

Straight to the wifi same as the OP and good signal, no issue with smart tv or iphone 

Production Supervisor
Posts: 1,453
Post 18 of 25
955 Views

Re: Xbox one will not connect to wireless network

Do you get any error messages (e.g. incorrect password/authentication error etc.)

Runner
Posts: 1
Post 19 of 25
857 Views

Re: Xbox one will not connect to wireless network

I had this issue,  Xbox support resolved this for me. On the console go into settings/network/advanced then select the alternate MAC address option and clear this will restart your console if you then connect to Xbox live if should do so.

Researcher
Posts: 4
Post 20 of 25
797 Views

Re: Xbox one will not connect to wireless network

Tried with no joy.  thank you though.

 

Calvin 

Researcher
Posts: 4
Post 21 of 25
667 Views

Re: Xbox one will not connect to wireless network

Update: since purchasing a wifi extender that plug into the wall, then running an ethernet cable to the xbox one its appeared to have solved the issue, although not ideal it may help others who have the same problem i did with the hub. 

 

Here’s what i used to bridge to the sky hub -

 

https://rover.ebay.com/rover/0/0/0?mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fulk%2Fitm%2F282915489700

Researcher
Posts: 4
Post 22 of 25
613 Views

Re: Xbox one will not connect to wireless network

This has been resolved by unplugging the external USB hard drive.

 

Thanks

 

Researcher
Posts: 4
Post 23 of 25
515 Views

Re: Xbox one will not connect to wireless network

Strange that a usb hd would stop communication between the xbox and the hub, did you reconnect after and it was fine ? 

Runner
Posts: 1
Post 24 of 25
246 Views

Re: Xbox one will not connect to wireless network

Hi,

 

I was having the same problem with xbox one s and sky q hub, but i went into xbox settings, network, advance settings, alternate MAC address then hit clear. Xbox restarted then i was able to connect to sky q wifi. Hope this helps.

Community Manager
Posts: 3,008
Post 25 of 25
116 Views

Re: Xbox one will not connect to wireless network

Additional support for connecting your Games Console to your broadband network can be found using the link below Smiley Happy

 

Connect your games console to your Broadband Network


Mark
Community Manager

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