Discussion topic: Wrong address after setting up broadband
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Message posted on 17 Sep 2024 09:36 PM
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Wrong address after setting up broadband
While I was setting up the broadband I put in the correct address after I finished I looked at the reciept and the order address and it looks like the road address changed but post code stayed the same is there anyway to fix this?
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Message posted on 17 Sep 2024 09:47 PM
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Re: Wrong address after setting up broadband
You will need to call Sky about this.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
Say No when asked if you want a text or to go online then stay on the line.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 18 Nov 2024 09:27 PM
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Re: Wrong address after setting up broadband
- How did you get this resolved, please? In same situation, but Sky are telling us we need to contact openreach to correct the address, and openreach telling us it's Sky we have to contact for correction.
Message posted on 18 Nov 2024 10:36 PM
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Re: Wrong address after setting up broadband
@Lolala78 wrote:but Sky are telling us we need to contact openreach
Not sure why they would say this because it is Sky who should be helping you with this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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