Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

[Lisa-P1987]

We are still looking to help you ODHelp . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[ODHelp]

Hello 

I spoke to a sky tech on Thursday last week and following a number of updates - the advanced settings was changed from WPA3-T to WPA2 so (as advised by sky tech) this will revert our new hub to be like the hub we replaced.  Initally the problem was resolved however it still CONTINUES - speaking to my IT department again today they are advising the MAPT needs turning off??? 

PLEASE HELP!!!!

[TimmyBGood]

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@ODHelp wrote:

the advanced settings was changed from WPA3-T to WPA2 so (as advised by sky tech) this will revert our new hub to be like the hub we replaced.  

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Only as far as local WiFi security is concerned.  It's entirely unrelated to what a Max Hub is doing in its WAN (external broadband) connection.

[Chrisee]

@ODHelp i have escalated your post again this time use the chat icon that should appear on the pages of the forum once the team pick up the referral for roughly 48 hours. The Sky team who support the forum should be able to advise.

[Lisa-P1987]

Thanks for escalating this. We’ve sent ODHelp an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[ODHelp]

Hello 

I did not reply as I was awaiting a response - I see that Lisa advised they have sent an invite for a chat - I do not remember recieving this 

The issue still persists - PLEASE HELP 

I have tried calling again and the waiting times are long 

Are you able to respond and advise re the MAPT info I have previously raised? 

[ODHelp]

I have sumbitted this form 

[ladedadi]

Hello,

I am also facing this issue and my company's IT has advised me to contact Sky to disable MAP-T for my router/line.

On my Sky app, I see no option that mentions UPnP under any of the wifi menus/settings, so I was unable to complete this step.

Please can I also be provided with a solution here?

Thanks

[ODHelp]

Lisa-P1987 

I have sent the form as requested and not received an update, 

I see there is another person that has the same issue and also been advised the MAP-T needs turning off 

PLEASE HELP THIS HAS BEEN GOING ON FOR ALMOST A MONTH 

KInd regards 

[ODHelp]

Addie15

Update response above 

[ODHelp]

Happy for you to call me on the number associated with the account 

[Chrisee]

@ODHelp the community escalation team are unlikely to be able call you. For people with issues around company VPNs and the white Sky Max hub see this post for the steps to take.