Working from home - new max full fibre hub installed - Issue with Zscaler company firewall

[ODHelp]

Hello 

Please HELP!!! 

I WFH and have recently upgradged to Full Fibre Max broadband and having internet issues on my work laptop.  Our company uses Zscaler and I believe that in order for my work laptop to work I need the Map-T turning off - How can I do this and quickly

[TimmyBGood]

@ODHelp 

First thing to try is using the Max Hub administration settings in the My Sky app to toggle UPnP to 'on': this should move Map-T from 8:1 to 1:1

[ODHelp]

Thank you for your reply, I have updated the UPnp to enable however the issue persists.  I see from other posts a sky tech needs to turn off Map-T from their end to allow the laptop to work.  When I have tried to call Sky the person on the phone has no idea what am I talking about and advise to go back to my IT team - who then proceeds to advise go back to Sky

[ODHelp]

@Lisa-P1987  please can you help here 

Zscaler not authenticating. | Sky Community and this is my issue - its appears the same and need help please 

[ODHelp]

[Chrisee]

@ODHelp pleae complete the following form that goes to the team managing the issue https://forms.office.com/e/kk1gCkWsRb?origin=lprLink

[NarendraNaidu]

Is this issue resolved yet. Hundreds of users are facing this problem and yet Sky does not seem to have a solution !

Many companies use ZScaler and there should be a solution

[Chrisee]

@NarendraNaidu there is a solution but it has to be applied to your line. To get this done i am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Tom-W19]

Thanks for escalating. We've sent an invite to @NarendraNaidu.

[ODHelp]

Hello 

What about my escalation this has been going on for weeks!!  #

PLEASE HELP!!!!!!!!!!

[TimmyBGood]

@ODHelp 

I've escalated your post, but at present there does not appear to be a good solution for those users where 1:1 Map-T doesn't work.

[Lisa-P1987]

Thanks for escalating this. We’ve sent ODHelp an invite to chat.

[NarendraNaidu]

No solution yet. It is amazing that the technical SMEs at Sky are not able to resolve this!

[Trickfrees]

Hello - I am having the same problem and it is impacting my day to day functionality for my work - Can I have this escalated?

[Chrisee]

@Trickfrees please confirm you have a white Sky Max hub and you hsve tried enabling UPnP see UPnP set up