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Discussion topic: Work laptop not connecting to broadband

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This message was authored by Cecilia2 This message was authored by: Cecilia2

Work laptop not connecting to broadband

Hi

 

My partner and I both work from home. He works for a council and I work for a private company. We joined Sky in mid-July and in the beginning, everything worked fine. For the last two weeks or so, my partner has been unable to log in to remote access on his work laptop. The broadband connects fine on all our devices (2 laptops, 2 phones, playstation and fire stick) and I have no issues to log in to my company's VPN. His IT department claims Sky is blocking his work IP addresses. 

 

We have called Sky 3 times. So far we have tried:

Turning the router off for 30 mins

Pressing the reset button for 30 seconds

Disable the shield -this worked temporarily, until he had to restart his laptop. Then it stopped working.

Adding the VPN address in custom settings as approved website.

 

We are not sure what to do now. He has to hotspot from his phone, which is not ideal, but a temporary fix.

 

Any ideas?

 

Many thanks!