Work laptop not connecting to broadband

[Cecilia2]

Hi

My partner and I both work from home. He works for a council and I work for a private company. We joined Sky in mid-July and in the beginning, everything worked fine. For the last two weeks or so, my partner has been unable to log in to remote access on his work laptop. The broadband connects fine on all our devices (2 laptops, 2 phones, playstation and fire stick) and I have no issues to log in to my company's VPN. His IT department claims Sky is blocking his work IP addresses. 

We have called Sky 3 times. So far we have tried:

Turning the router off for 30 mins

Pressing the reset button for 30 seconds

Disable the shield -this worked temporarily, until he had to restart his laptop. Then it stopped working.

Adding the VPN address in custom settings as approved website.

We are not sure what to do now. He has to hotspot from his phone, which is not ideal, but a temporary fix.

Any ideas?

Many thanks!

[TimmyBGood]

@Cecilia2 

Do you have a white or a black Sky Hub?

[Cecilia2]

A white one.

[Cecilia2]

@TimmyBGood A white one

[TimmyBGood]

@Cecilia2 

Issues with the Max Hub and business VPNs are typically related to Sky use of MAP-T, so I'll escalate your post.

[Cecilia2]

@TimmyBGood Thank you so much!

[Lisa-P1987]

Thanks for escalating this. We’ve sent Cecilia2  an invite to chat.

[Cecilia2]

Thank you @Lisa-P1987 

I look forward to hearing from you.

[JKMskyuser]

Hi. I am having the same problem. I work for a government department. They say it is a Sky issue and when I have contacted Sky they say it is a work issue. So I am very frustrated with no one able to help me. Is there anything you can do? @Lisa-P1987 

[EStott]

I am also having this problem, I work for a Gov Department. @Lisa-P1987 would you be able to help me in finding a solution.

Kind regards.

[EStott]

I have found a solution, it was an issue with the VPN which has been solved.

Kind regards

[LucyWhy]

Did anyone find a solution to this problem?  I am having a very similar issue.

Work laptop (NHS) connected fine to the wifi, but we had ongoing broadband issues.  BT Openreach did some work a week or so ago and my laptop now won't connect.  It sees the Hub Name but can't connect.

Work IT have installed all relevant updates and removed all wifi history, so I input the details again, but no success.

I can get wifi through my hotspot only.  

I'm finding it all very frustrating and don't know who to turn to for help.

[JimM1]

@LucyWhy What was done a week ago that has caused a change!

[LucyWhy]

If I knew that I wouldn't be asking the question. Sky can't tell me because they don't know and Openreach aren't very open to being reached. 

[JimM1]

@LucyWhy Ok no problem thought that you might have had an idea what your ongoing problem was, never mind! See if sky can fix it out for you, you are not able to contact OR they will not speak to you no matter what!