Discussion topic: Wireless Drops

This message was authored by: BillyA98 · ‎21 Feb 2023

Since last week, my wireless drops around 5-10 times a day.

The Middle green light goes off and then within 30 seconds will flash amber and then come back on.

It tends to happen in the late morning and the late evening the most.

It's very frustrating for someone who works from home.

Help please.

This message was authored by: cookiemonsteruk · ‎21 Feb 2023

@BillyA98

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Highlinder · ‎21 Feb 2023

@BillyA98That is not your Wi-Fi that is going off, this is your internet that is going off.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Discussion topic: Wireless Drops

Wireless Drops

All Replies

Re: Wireless Drops

Re: Wireless Drops

Was this discussion not helpful?

Search Sky Community

Start a new discussion