Will sky provide a new router?

[chrissiesms]

My router is very old and often fails

[chrissiesms]

Does sky provide customers with a new router? Mine is failing

[TimmyBGood]

@chrissiesms 

If you call in a fault and telephone diagnosis suggests the issue is the router, then yes.  Otherwise you'd probably need to add a supplement such as WiFi Max to get an upgrade model.

[chrissiesms]

Thank you very much!