Will Sky just admit there is an outage?!

[Champmama]

My wifi has been down since Thursday evening along with several people who live near me who are with sky.  We are getting nowhere when calling sky.  They won't admit there is an outage they are just saying that there is an openreach engineer booked to look at it.

It looks from the discussion boards that there are issues all over the country.  Does anyone actually know what it going on?

[Chrisee]

@Champmama there has been a major storm which will have caused lots of outages in many areas do the fact you are seeing  a lot of similat posts is to be expected..

A minor outage affecting maybe a street cabinet serving a 100 lines may or may not be reported by Openreach to all of their customers the telephone companies like Sky. Assuming you reported the outage on Friday you will be due compensation if the fault is not fixed by midnight tonight which is 2 working days after the report is made see Customer Auto-Compensation | Sky Help | Sky.com

This type of time to fix faults is unfortunately normal for domestic lines indeed around 20% of faults take longer to fix. What you cannot get is an accurate estimate of when Openreaxh will fix the fault. Sky only know what Openreach have told them.

[TimmyBGood]

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@Champmama wrote:

It looks from the discussion boards that there are issues all over the country.  Does anyone actually know what it going on?

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Sky supplies over six million UK addresses with broadband: if a named storm disrupts a tenth of one percent of those lines (on top of the normal fault rate on Openreach circuits) that would be an additional 6,000 properties affected.

Even without extreme weather, it's inevitable that on any given day there will be thousands of individual customers experiencing external issues, particularly on the legacy national copper network.