This discussion topic has been answered Discussion topic: Wifi to laptop dropping in and out, mobile phone used in same area functioning fine.

This message was authored by: 80comingup · ‎01 Apr 2024

Laptop is getting quite old now and if moved nearer to router still same problem. Is it a laptop age problem or a Sky one. Originally was supposed to have a BT openreach line put in, but never happened so went for lesser system.

This message was authored by: jamesn123 · ‎02 Apr 2024

@80comingup

If other devices are fine then its very likely to be the laptop. Can you tell us the make & model of it?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by: jamesn123 · ‎02 Apr 2024

@80comingup

If other devices are fine then its very likely to be the laptop. Can you tell us the make & model of it?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: jamesn123 · ‎02 Apr 2024

Hi @80comingup

I got your PM regarding the model of the laptop.

It does seem like its probably the laptop to blame. That model looks about 12yrs old with a traditional HDD & single band WiFi which will be the main killer.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This discussion topic has been answered Discussion topic: Wifi to laptop dropping in and out, mobile phone used in same area functioning fine.

Wifi to laptop dropping in and out, mobile phone used in same area functioning fine.

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