Wifi super slow on mobile devices and not as fast as it should be on laptops/tv

[Amy_P_London]

There is a massive delay on opening every webpage on all iphones that try to connect to the wifi. Constantly end up turning off the wifi and using mobile data instead. Wifi speed to tvs and laptop nowhere near as fast as they should be. 

[jamesn123]

Hi @Amy_P_London 

Please post your router stats

[Amy_P_London]

I cannot get in to my router settings? Have tried username:admin and then password: sky and also my wifi password but neither work? 

[jamesn123]

@Amy_P_London 

Any messages you get?

Are you using an Apple device? If so use a non-apple device if poss or at least not Safari

[Amy_P_London]

Router Statistics

System Up Time: 21:22:43

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN WANoE 5468172 8351854 0 247210 44802 21:20:50 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 4419412 2603237 0 40220 218946 21:20:54 WLAN (5 GHz) Up 13515236 4103531 0 0 57058 21:20:52

---

Broadband Link Downstream Upstream Connection Speed 549900 kbps 75000 kbps

[jamesn123]

@Amy_P_London 

Your connection looks fine from the stats so I suspect your slowness will be down to WiFi congestion.

Have you tried the WiFi tips below?

https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/arti...