Wifi/streaming down after full fibre installation last week

[JusTryin]

Your online test seems to think everything is hunky dory, whilst indicating that last broadband check was yesterday, with a reqested retest not changing this.

We have no tv streaming avaolable and seemingly no wifi, less than a week after installation.

Part of my concern surrounds fact that im pretty sure there was an indication of a new router being issued, and i was sent new cables for such to give to the full fibre installer. We received 2 types of cable and no new router, and neither set of cables were applcable to our exusting router...though thankfully the engineer had the necessary cable for our existing unit. 

I have also found that when functioning, the full fibre connection drops out regularly between 2am and 3:30am.. Unfortunately, my physical disabilities and Mental health struggles, along with neccessary medications mean that I can frequently be up though much of the night and rely upon a wifi connection to keep myself occupied whilst the rest of ghe house sleeps...why is this happening? This happened previously but i'd hoped for an improvement.

[Chrisee]

@JusTryin you are not talking to Sky by posting in the forum.

Sky do not routinely replacecthe blaxk Sky hubs when existing customers switch to a full fibre service instead they should send what they call a "conversion kit" which is just a short Ethernet cable.  Sounds lije you got tgecwrong kit. In functional terms the black hub should be just as stable as the newer white hub new customers get.

Although full fibre is far more reliable than the older partial fibre there are inevitably a need for some housekeeping and maintenance tasks which are done overnight which will occasionally itakecdown your connection. .However if you have Sky Q boxes check the standby state if it is set to eco you will lose the wifi hotspots from 2.30am to 5.45am switching the standby to Active ir none will stop thst.