Wifi speed

[Martin+Pearce]

I have a guaranteed speed of 100 with ultrafast. I get around 130 but only after resetting my router.  We have Sky Q, no gamers just smart TV and mobile phones. Every morning I check WiFi speed and it always around the 30 to 40 mark, a router reset puts it up to 120 plus. Does anyone else have the same problem?

Martin.

[TechmanagerMal]

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@Martin+Pearce wrote:

I have a guaranteed speed of 100 with ultrafast. I get around 130 but only after resetting my router.  We have Sky Q, no gamers just smart TV and mobile phones. Every morning I check WiFi speed and it always around the 30 to 40 mark, a router reset puts it up to 120 plus. Does anyone else have the same problem?

Martin.

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You need to test via an ethernet-connected device capable of measuring ultrafast speeds to check your access speed. (thanks @daveNOS )

However I am interested that a router reset temporarily improves the WiFi speeds, I'll give it a try later.

[daveNOS]

@TechmanagerMal No you don't, most smartphones can quite easily be used for testing ultrafast speeds.

@Martin+Pearce The issue you describe could well be down to wireless channel interference, resetting the router will almost certainly cause a channel change which would account for the speed suddenly increasing.

[TechmanagerMal]

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@daveNOS wrote:

@TechmanagerMal No you don't, most smartphones can quite easily be used for testing ultrafast speeds.

@Martin+Pearce The issue you describe could well be down to wireless channel interference, resetting the router will almost certainly cause a channel change which would account for the speed suddenly increasing.

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Thanks for your input @daveNOS however, I have it on higher authority (Sky Broadband Technical Expert) that you are less likely to get a true result on ultrafast speeds when testing with an Android device.

Proven in my experience.

[daveNOS]

@TechmanagerMal It depends entirely on the device, blanket saying Android devices are not accurate for ultrafast speed is false, I only use Android devices and mine are very capable of accurate wireless speed testing on 100mbps+ connections(within a couple of mb of ethernet connected devices).

If the advice from the Sky experts is as you say then they need retraining.

[TechmanagerMal]

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@daveNOS wrote:

@TechmanagerMal It depends entirely on the device, blanket saying Android devices are not accurate for ultrafast speed is false, I only use Android devices and mine are very capable of accurate wireless speed testing on 100mbps+ connections(within a couple of mb of ethernet connected devices).

If the advice from the Sky experts is as you say then they need retraining.

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It depends .... Agreed but,

the quote was "you are less likely to get a true result on ultrafast speeds when testing with an Android device" not "blanket saying"etc.

(within a couple of mb of ethernet ...?

The adviser is in a senior position so I would expect reasonably good knowledge.

YMMV.

[jamesn123]

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@TechmanagerMal wrote:

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@daveNOS wrote:

@TechmanagerMal No you don't, most smartphones can quite easily be used for testing ultrafast speeds.

@Martin+Pearce The issue you describe could well be down to wireless channel interference, resetting the router will almost certainly cause a channel change which would account for the speed suddenly increasing.

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Thanks for your input @daveNOS however, I have it on higher authority (Sky Broadband Technical Expert) that you are less likely to get a true result on ultrafast speeds when testing with an Android device.

Proven in my experience.

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Completely false and absolute utter tripe. My Samsung S21 Ultra can speedtest over WiFi much higher than my partners iPhone XR. 

[Guybrush]

Hi 

Is it dropping to 38Mbps by any chance?

have a look here to see if it's the same

https://helpforum.sky.com/t5/Broadband/Slow-broadband/td-p/4143010 

[TechmanagerMal]

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@jamesn123 wrote:

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@TechmanagerMal wrote:

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@daveNOS wrote:

@TechmanagerMal No you don't, most smartphones can quite easily be used for testing ultrafast speeds.

@Martin+Pearce The issue you describe could well be down to wireless channel interference, resetting the router will almost certainly cause a channel change which would account for the speed suddenly increasing.

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Thanks for your input @daveNOS however, I have it on higher authority (Sky Broadband Technical Expert) that you are less likely to get a true result on ultrafast speeds when testing with an Android device.

Proven in my experience.

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Completely false and absolute utter tripe. My Samsung S21 Ultra can speedtest over WiFi much higher than my partners iPhone XR. 

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Rather a strong point of view!

However, as I said above - YMMV, mine supports the suggestion to me of someone who I would think is a respected senior Sky employee.

[Martin+Pearce]

Last night 120 when I went to  bed, only me using the WiFi other than wife's phone we are both in our 70s , no x boxes etc. This morning speed varied between 9 and 24, switched off router and switched on again no improvement   switched hub and router off for 4 minutes, speed then had gone up to 130, I find it absolutely infuriating.  

[jamesn123]

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@TechmanagerMal wrote:

Rather a strong point of view!

However, as I said above - YMMV, mine supports the suggestion to me of someone who I would think is a respected senior Sky employee.

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Not a strong point of view, a correction of clear misinformation.