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Discussion topic: Wifi speed is slow

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This message was authored by: SDC30114561

Message posted on ‎23 Oct 2024 10:50 AM

Wifi speed is slow

The speed of the WiFi in my house is terrible. The router and the TV are no more than 4 metres away but when I do a speed test from the tv,  it comes back with 44-45 Mbps. This is no good to me as your charging me for upwards of 65Mbps and you can't tell me that 4 metres is too far away to be getting the correct speed I'm paying for. Something needs done about this because I'm paying for a product I'm not getting.

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎23 Oct 2024 11:18 AM

Re: Wifi speed is slow

Posted by a Superuser, not a Sky employee. Find out more

@SDC30114561 

 

65Mbs at the Hub could very easily be 40Mbs on a wireless device in the same room: that's the nature of WiFi.  The only way to guarantee delivery of Hub speed to client devices is to use ethernet cable.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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