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Discussion topic: Wifi slowed and Homepod not connecting after restart.

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This message was authored by: Luke987

Wifi slowed and Homepod not connecting after restart.

On Friday evening, the internet went down and came back. (only realised cause the sky help page was open on my computer, when there is on internet)

Since then, my macbook wifi is super slow and my homepod stopped working as it cannot join the network. The homepod keeps saying unable to join wifi. On the macbook, it will be fine for a minute or two then nothing will load for about a minute.

Ive tried resetting router, device, etc.

Any suggestions?

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This message was authored by: Chrisee

Re: Wifi slowed and Homepod not connecting after restart.

Posted by a Superuser, not a Sky employee. Find out more

@Luke987 issues with the Homepod is a known issue but itvshouldn't affect other devices. If you post your hub's connection stats firum members maybe able to comment see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Luke987

Re: Wifi slowed and Homepod not connecting after restart.

It seems the MacBook internet speed is ok again but will keep an eye on it.

 

is there an ETA for the HomePod fix? Will I need to restart router or something, or will it start working again?

 

Thanks 

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