Wifi signal unstable

[Stuart2019]

We have just switched to Sky Broadband with the Sky Max gurentee option but when working at the office space towards the back of my house the wifi signal is unstable. ON video calls I will often freeze and/or disconnect. When the signal does connect it is fine, but it seems to be on the edge of the reach. Can I get a booster please?

[JimM1]

@Stuart2019 All the details you need, and you do have to call sky, there is no other way to do it!

getting sky max and how to get the pod's
https://www.sky.com/help/articles/sky-wifi-max
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

[Stuart2019]

Anyone got the number for actual human customer service? I seem to keep going round in unhelpful loops with bots and automated phone systems!

Thanks

[JimM1]

@Stuart2019 It no doubt is the same number you are calling, best is 150 from the landline, next is 150 sky mobile, just off with the team reporting an issue with wi-fi calling, and off course the sky mobile network to sky is fine wi-fi calling, then for me was option number 3, and button press on mobile transmitted the number fine!

The sky number is just not allowed to be posted up, and they close in 17mins at 8pm so really no point in trying to get through to them now!

[icesteelman]

@Stuart2019 

Talking to anyone at Sky is indeed difficult to say the least - worst customer service in terms of contactability I have ever encountered !

However, I used the telephone support number several weeks ago (hopefully you have found this hidden away behind so many buttons and options on the website) and managed to navigate through the options to a service agent by going down the billing/account options somehow. Unfortunately I can't recall the exact options I selected but once through to a physical person they resolved my issue quickly (it was nothing to do with billing).

Have to say that once my contract is up I will be looking elsewhere unless Sky give me another offer I can't refuse.