26 May 2022 03:34 PM
Hi,
I've changed my wifi password as per the procedure of logging into the router settings at http://192.168.0.1/. I can see the new password on both the 2.4GHz and 5GHz networks yet my devices won't accept this and will still connect using the original supplied password. I've also tried restarting the router but the situation still persists. Any ideas as to why this is happening or any solutions? Thanks
26 May 2022 03:36 PM
Posted by a Superuser, not a Sky employee. Find out more@DeadEyeDIf you are trying to reset the router back to defaults hold in the reset button for at least 20 seconds.
26 May 2022 03:44 PM
Posted by a Superuser, not a Sky employee. Find out moreDo you have Sky Q by any chance?
You may need to power down all Sky Q devices as well.
26 May 2022 03:49 PM
Yes, we have Sky Q. So power that down when attempting to change the wifi password?
Not attempting a router reset but will give that a go if the above fails to solve the problem, cheers.
26 May 2022 03:55 PM
Posted by a Superuser, not a Sky employee. Find out moreJust after the password has been changed. My suspicion is that the Q nodes are holding the old WiFi password since they act as boosters for your network.
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