Wifi not working in the whole house

[Rebecca-1992]

I pay £4 extra a month for WiFi to hit all around my house 

The WiFi only works in two rooms? This is not good at all. I'm paying for a product that doesn't work, can I cancel the extra for this service?? I may leave sky as it doesn't work on my phone, in my extension or upstairs. Not only on my phone but on the tv's also. 

[TimmyBGood]

@Rebecca-1992 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.