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Discussion topic: Wifi not working despite following help page

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This message was authored by: A_Drew

Message posted on ‎22 Aug 2024 04:13 PM

Wifi not working despite following help page

Wifi has went on and off approximately 30 times already today. Have checked my broadband and wifi via the sky online portal which said they are both fine but there isn't currently any wifi so how could it be fine?

This issue randomly started last night 

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎22 Aug 2024 04:15 PM

Re: Wifi not working despite following help page

Posted by a Superuser, not a Sky employee. Find out more

@A_Drew  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: cookiemonsteruk

Message posted on ‎22 Aug 2024 04:15 PM

Re: Wifi not working despite following help page

Posted by a Superuser, not a Sky employee. Find out more

@A_Drew 

 

Do the router lights change colour

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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