Wifi not working but service tests are saying everything is good

[NB0354]

Our wifi has just dropped off out of nowhere, the service tests from sky are saying the wifi looks good but nothing is working! I have tried turning it off and back on again but no luck! Any advice?

[JimM1]

@NB0354 What do you see?

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start