Wifi not working although light green on hub

[Margaret111]

Wifi was working perfectly untill last night when tv and phones were buffering constantly or saying no internet connection. Checked the hub and wifi green light was on (all three lights were green). Used the sky app to check connection and everything was saying good internet signal and good wifi connection. Even tried restarting tv and phones and nothing. This morning the same issue is persisting. Having to use 4g on phone to connect to this. 

[Greenfingers001]

Hi there @Margaret111 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AngeS1]

No internet done all tests going round in circles all green lights on no internet ✌️

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.