Wifi not connecting

[SK35]

Not able to connect phone or Ring doorbell to wifi; keeps saying no internet connection even though test my broadband says WiFi is ok?
Lights on hub are green.

Sky Q box was disconnected but I have been able to reconnect, but it is working slowly.

I've tried resetting, tried unplugging...any ideas?

[Tom-W19]

Hi @SK35 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @SK35 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks