Wifi max and q compatibility

[Jonnylatics1985]

Hi I've read a lot on here about WiFi max not being compatible with a q mini and multiscreen setup as I currently have.

About a week ago a new broadband upgrade option appeared for me (in the added image) to add WiFi max. So I'm confused whether it would this is appearing my mistake or whether they are now compatible. All the latest posts on here say they won't work and I haven't been able to get a definite answer from any calls or live chat with agents. Obviously don't want to go for it if there's a chance it won't work having read other horror stories on here.

 

Thanks in advance!

[Chrisee · Accepted solution]

@Jonnylatics1985 Sky have been working on overcoming the issue and last week Superusers were told customers with a main Q box and one mini can now order Wifi Max. The system is apparently imcompatable with more Q minis and the older boosters.

[Jonnylatics1985]

Thanks @Chrisee that's really interesting and super helpful! 🙂

[svander1]

Interesting. So previously you could have 2 mini's working at the same time.  So does that mean you can only have 1 mini working or it just will not work with multiple mini's connected to the mains?  Is that for live TV or also on demand?  Any update as to the future, are they planning to get it to work with multiple mini's?  Thanks

[TimmyBGood]

@svander1 

Presumably it means that at the moment Sky just won't offer it to any address with more than one Mini box.

[jamesn123]

@svander1 

I think you have misunderstood.

There has been no change to how many Sky Q mini boxes can be used at once. The change has been that if a customer has 1 or less Sky Q mini boxes or boosters they can now order Sky Max. If they have more than 1 mini box or booster then they can't order it

[svander1]

Thank you, I just read: The system is apparently imcompatable with more Q minis and the older boosters.

But not being able to order it doesn't mean it's imcompatible.  I wonder why you can not order it then. 

[jamesn123]

@svander1 

It'll be because the Q system mesh technology is getting on 10yrs old now. It will never be able to cope with the speeds that Sky Max is designed for.

It would look bad on Sky if they sell someone Sky Max promising WiFi 6 & super fast WiFi speeds but then the customer already has Sky Q mesh so suddenly its not all WiFi 6 and the speeds will be much lower.

[JamesColb1988]

've been having a nightmare with my Sky setup ever since we moved in. Initially, I thought the issue was down to bandwidth, so I waited nearly two years for Full Fibre to be installed. We finally have 1GB now, and while the wired connection to the PC near the router is fantastic, the rest of the house still only gets around 70Mbps over WiFi.

I’ve tried everything I can think of—like using powerline adapters to connect the router to the Sky Q mini boxes—but that hasn’t really improved the speeds.

Sky is refusing to send me the new WiFi 6 router, saying it’s not compatible with the Sky Q mini boxes, so I feel completely stuck.

Without sounding like I’ve got setup envy, your setup looks really similar to mine—1GB fibre, two Sky Q minis, and a 1TB main box.

Would you mind sharing how you’ve set yours up? It looks like you’re using an ASUS router and some different access points?

[TimmyBGood]

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@JamesColb1988 wrote:

'

Sky is refusing to send me the new WiFi 6 router, saying it’s not compatible with the Sky Q mini boxes, 

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That's not really correct: Q Mini boxes won't connect directly to a Max Hub like they did to Q and Sky Broadband Hubs, but will stream just fine through a main Q box connected to a Max Hub.

[JamesColb1988]

Should I just buy a Sky Q Hub Max box off ebay and then give it a go? Is there better options to make my wifi a better speed but still get the mini boxes connecting well?

[TimmyBGood]

@JamesColb1988 

All Max Hubs are loaned by Sky, so any on eBay are effectively stolen property.  Be aware that if you choose to obtain one that way it won't be configurable through the My Sky app.

[JamesColb1988]

Ok so that rules out that option, how do I then use a third party router that's powerful and get the mini boxes to connect to it? 

[TimmyBGood]

@JamesColb1988 

Mini boxes won't connect wirelessly to a non-Sky router (or a Max Hub)

[JamesColb1988]

Thanks for all your solutions to the problems here.