Wifi keeps dropping out and seems really slow.

[Jace1]

Wifi keeps dropping out which means sky glass TV won't work. It's also really slow and the tv keeps on coming up with messages saying please wait for program to load.

[Greenfingers001]

Hi there @Jace1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[ace993]

Same here, recently got SKY broadband (a week ago) whilst the app and associated access is great the WiFi keeps dropping out and is very slow. It constantly failed to connect to my SKY Q mini box so I've connected this by cable to resolve but WiFi is poor.

[Lisa-P1987]

We are still looking to help you @Jace1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[ace993]

I could do with some support please! Wi-Fi still dropping out and takes a while to connect to all devices in the home. The previous BT Hub 2 would connect to your phone almost instantly when you switched on or got into the house from being out.