Discussion topic: Wifi keeps dropping out and disconnecting
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Message posted on 27 Jun 2025 05:43 PM
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Wifi keeps dropping out and disconnecting
I have fiber150 and to be honest our old sky wifi was better before I upgraded.
the connection keeps dropping out on our phones and tv.
the old hub was located in a closet by an engineer and the new Fiber150 system is also located here. The engineer says this is fine. When I check / test the system on Mysky App it says all is good but every my wife or I use our phones the signal drops out everything few minutes. This is not acceptable. I want this resolved asap.
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All Replies
Message posted on 27 Jun 2025 06:20 PM
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Re: Wifi keeps dropping out and disconnecting
@Ray1968Ray Do you still have the same hub as before the Fibre upgrade, or did you change that at the same time!
Message posted on 27 Jun 2025 09:05 PM
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Re: Wifi keeps dropping out and disconnecting
No I got a new hub with this supposedly all singing dancing package. Do you think it is a dud hub?
Message posted on 27 Jun 2025 09:08 PM - last edited: 27 Jun 2025 09:09 PM
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Re: Wifi keeps dropping out and disconnecting
@Ray1968Ray Will not be dud i would think, do you still have the Black Upright SR203 same style that you have just now!
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
Message posted on 27 Jun 2025 09:11 PM
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Re: Wifi keeps dropping out and disconnecting
No new model is SR213. Sent the old black one back as requested by sky🙄
Message posted on 27 Jun 2025 09:17 PM
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Re: Wifi keeps dropping out and disconnecting
@Ray1968Ray Only suggestion left to you now, since you sent the old one back, is get a longer cat5e or above cable and get the SR213 hub out off the cupboard and have the wireless signal a chance to get about, do you think that is possible to do!
Message posted on 27 Jun 2025 09:39 PM
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Re: Wifi keeps dropping out and disconnecting
No new model is SR213. Sent the old black one back as requested by sky
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