Wifi keeps dropping in and out even though everything is showing as ok.

[LynnKite]

Wifi on phone and Netflix keeps dropping and reconnecting all the time. Done all the tests and it's all showing ticks but it also tells me there is a problem with my router

[Highlinder · Accepted solution]

@LynnKite  Does iit give you directions on what to do about the problem with your router? Like to call Sky to report this or something else?

[Aimee94]

I’m having the same issue. However it’s not my router which is the issue. There is no connection to my property. I'll hazzard a guess openreach is at my local exchange messing around. Working from home is made impossible by Sky. 

[LynnKite]

No instructions so tried calling this morning. Nightmare trying to connect to a human and going round in circles with the online help

[Highlinder]

@LynnKite  When you are offered a text and asked if this helps say No and just stay on the line.

@Aimee94  Did you run the broadband test to see if it finds the external fault?

[LynnKite]

Thanks Highlander I'll give that a go

[LynnKite]

Yes Aimee and everything is showing as connected