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Discussion topic: Wifi keeps disconnecting - should I just cancel contract?

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This message was authored by whizzzzy This message was authored by: whizzzzy

Wifi keeps disconnecting - should I just cancel contract?

I have been a customer for almost a decade and this is the most I've been paying for broadband and the worst broadband I have ever had. I work from home and require a stable connection but this isn't it.

 

As my contract is finished, what is the prognosis? I read in other threads that this in many cases is unfixable but I am not sure if this is the same issue as we have never had such problems before. This cannot continue and I cannot be constantly rejoining meetings. I am truly disappointed. 

 

Any advice? 

whizzzzy_0-1714468510001.png

 


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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Wifi keeps disconnecting - should I just cancel contract?

Posted by a Superuser, not a Sky employee. Find out more

@whizzzzy 

Ah can see your line has a fault. Your WAN has dropped since the router rebooted & your noise margin is much higher than it should be. You need to contact Sky, you can either call or we can escalate your post on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

View this Answer within the discussion

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Wifi keeps disconnecting - should I just cancel contract?

Posted by a Superuser, not a Sky employee. Find out more

@whizzzzy Would be useful to see your stats after the next time you notice a drop. Don't reboot your router as this clears the stats

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
whizzzzy
Topic Author
This message was authored by whizzzzy This message was authored by: whizzzzy

Re: Wifi keeps disconnecting - should I just cancel contract?

Thanks for the reply. I will keep monitoring.

Here's a more recent one:

whizzzzy_0-1714481662106.png

Just saw the logs from today. Is this normal?

code:

 

1970 January First 00:00:34 syslog: [ 34.354000] Line 0: xDSL G.994 training
1970 January First 00:00:44 syslog: [ 44.523000] Line 0: ADSL link down
1970 January First 00:00:55 syslog: sky dhcpc client (v0.0.1) started
1970 January First 00:00:56 syslog: [ 56.538000] Line 0: xDSL G.994 training
1970 January First 00:01:11 syslog: [ 71.541000] Line 0: VDSL G.993 started
1970 January First 00:01:24 syslog: [ 84.274000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=66997
1970 January First 00:01:24 syslog: [ 84.280000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
1970 January First 00:01:31 syslog: sky dhcpc client (v0.0.1) started
1970 January First 00:02:18 syslog: ptm0.1 - WAN link UP.
1970 January First 00:02:18 syslog: Received valid DHCP lease from server. Connection UP.
1970 January First 00:02:18 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)


1970 January First 00:02:18 syslog: Send out NTP request to ntp1.isp.sky.com
1970 January First 00:02:18 syslog: Time has been set from ntp1.isp.sky.com
Today's Date 08:13:47 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
Today's Date 08:14:02 syslog: TR69: Connect to Production ACS
Today's Date 08:14:02 syslog: TR69: Connection to ACS Complete
Today's Date 08:14:11 syslog: TR69: Close ACS Connection
Today's Date 08:20:26 syslog: [ 538.335000] Line 0: VDSL2 link down
Today's Date 08:20:29 syslog: [ 540.711000] Line 0: xDSL G.994 training
Today's Date 08:20:30 syslog: Clear IP addresses. IP connection DOWN.
Today's Date 08:20:44 syslog: [ 555.715000] Line 0: VDSL G.993 started
Today's Date 08:20:56 syslog: [ 568.140000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=66997
Today's Date 08:20:56 syslog: [ 568.145000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
Today's Date 08:21:32 syslog: ptm0.1 - WAN link UP.
Today's Date 08:21:32 syslog: Received valid DHCP lease from server. Connection UP.
Today's Date 08:21:32 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)


Today's Date 08:21:45 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)


Today's Date 08:24:08 syslog: [ 760.166000] Line 0: VDSL2 link down
Today's Date 08:24:10 syslog: [ 761.799000] Line 0: xDSL G.994 training
Today's Date 08:24:12 syslog: Clear IP addresses. IP connection DOWN.
Today's Date 08:24:25 syslog: [ 776.820000] Line 0: VDSL G.993 started
Today's Date 08:24:38 syslog: [ 790.088000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=66997
Today's Date 08:24:38 syslog: [ 790.094000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
Today's Date 08:25:12 syslog: [ 824.093000] Line 0: VDSL2 link down
Today's Date 08:25:13 syslog: Clear IP addresses. IP connection DOWN.
Today's Date 08:25:14 syslog: [ 825.850000] Line 0: xDSL G.994 training
Today's Date 08:25:29 syslog: [ 840.860000] Line 0: VDSL G.993 started
Today's Date 08:25:42 syslog: [ 853.897000] Line 0: VDSL2 link up, Bearer 0, us=17159, ds=66997
Today's Date 08:25:42 syslog: [ 853.903000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
Today's Date 08:26:17 syslog: ptm0.1 - WAN link UP.
Today's Date 08:26:17 syslog: Received valid DHCP lease from server. Connection UP.
Today's Date 08:26:18 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)


Today's Date 08:27:17 syslog: [ 948.910000] Line 0: VDSL2 link down
Today's Date 08:27:19 syslog: [ 950.906000] Line 0: xDSL G.994 training
Today's Date 08:27:22 syslog: Clear IP addresses. IP connection DOWN.
Today's Date 08:27:34 syslog: [ 965.930000] Line 0: VDSL G.993 started
Today's Date 08:27:47 syslog: [ 978.751000] Line 0: VDSL2 link up, Bearer 0, us=20000, ds=66997
Today's Date 08:27:47 syslog: [ 978.757000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
Today's Date 08:28:25 syslog: ptm0.1 - WAN link UP.
Today's Date 08:28:25 syslog: Received valid DHCP lease from server. Connection UP.
Today's Date 08:28:25 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)


Today's Date 08:28:44 syslog: [ 1035.757000] Line 0: VDSL2 link down
Today's Date 08:28:46 syslog: [ 1037.996000] Line 0: xDSL G.994 training
Today's Date 08:28:48 syslog: Clear IP addresses. IP connection DOWN.
Today's Date 08:29:01 syslog: [ 1053.015000] Line 0: VDSL G.993 started
Today's Date 08:29:14 syslog: [ 1065.498000] Line 0: VDSL2 link up, Bearer 0, us=16558, ds=66997
Today's Date 08:29:14 syslog: [ 1065.504000] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
Today's Date 08:29:50 syslog: ptm0.1 - WAN link UP.
Today's Date 08:29:50 syslog: Received valid DHCP lease from server. Connection UP.
Today's Date 08:29:50 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:

(removed)


Today's Date 08:42:24 syslog: TR69: Connect to Production ACS
Today's Date 08:42:24 syslog: TR69: Connection to ACS Complete
Today's Date 08:42:34 syslog: TR69: Close ACS Connection
Today's Date 09:01:48 syslog: TR69: Connect to Production ACS

 

---end of code

(had to edit some parts as the system thinks I'm selling phone numbers)

I did access MySky broadband checker in the morning. First, it said something was wrong but the fix didn't fix anything so all is 'ok'. 

 

Moderator note: Removed personal/identifiable details

This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Wifi keeps disconnecting - should I just cancel contract?

Posted by a Superuser, not a Sky employee. Find out more

@whizzzzy 

Ah can see your line has a fault. Your WAN has dropped since the router rebooted & your noise margin is much higher than it should be. You need to contact Sky, you can either call or we can escalate your post on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
whizzzzy
Topic Author
This message was authored by whizzzzy This message was authored by: whizzzzy

Re: Wifi keeps disconnecting - should I just cancel contract?

Thank you. 

 

I hope life brings you only good stuff for all your work here. 

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