Wifi issue - unable to connect to internet

[Deb661]

I have the three buttons showing green on my Sky Q box but it won't connect to the internet.

I've rebooted, reset etc several times still nothing?

[Jared2]

I am having the same issue, started about 20mins ago. 

[jamesn123]

Hi @Deb661 

Do you mean your Sky Q router, not your Sky Q box?

[Deb661]

Sorry, yes meant router

[jamesn123]

@Deb661 

Okay please try running the line test on the My Sky app, it should detect a fault and allow you to report it.

If not we can escalate your post on the forum to chat with a Sky rep

[Deb661]

Thanks James

I've done all that Sky are saying everything is fine their end and that I need to speak to their technical team as I may need a new router. I'm not convinced !!

[jamesn123]

@Deb661 

I've flagged your post to Sky, lookout for a message on the forum

[Deb661]

Thanks James I appreciate that

[Lisa-P1987]

Thanks for escalating this. We’ve sent Deb661 an invite to chat.