Wifi is awful

[AM68Mommy]

Our sky broadband is so bad our kids are switching off wifi and using up all their mobile data (100gb) despite us having upgraded to super fast broadband 900Mbps download with alleged wifi guarantee. What is wrong with the broadband and wifi, and when teying to check what js wrong with the setup you are directed to a chat forum.

[caesarome]

@AM68Mommy 

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

[JimM1]

@AM68Mommy Do you also have the sky Max white hub in use on your FF900 package?

If you can, also run the service checker, then broadband and expand > will let you see the last 30 day's of what sky thinks you are getting to your sky hub direct on the Fibre connection, so should be up daily anywhere from the 600-900Mb/s average! Think that is something you can see from that MySky app on the mobile!

https://www.sky.com/servicechecker

If not sure look at this linked posting.

Slow speed, money back for speed guarantee | Sky Community