Wifi has weak security - Now powered by Sky customer

[Sarahjo]

On my iPhone, my Wi-Fi says it has weak security, and my Wi-Fi is generally slow. I've tried turning it off and on again! Looking online, I get this: "it indicates your router is likely using an outdated security protocol, such as WEP, instead of the recommended WPA2 (AES) or WPA3. You should log into your router's settings and update the wireless security protocol to WPA2-PSK (AES) or WPA3, save the changes, and then reconnect your device." However, when I follow directions to update it, I don't have administrative access. 

Sky Messenger isn't available (is it ever?) and now just pass me back to Sky. Could anyone help me fix this, please?

Thanks!

Sarah  🙂

[jamesn123]

Hi @Sarahjo 

Which Hub do you have? You could take a photo and post it here or find it from the help article below.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

[Sarahjo]

Hi @jamesn123 

Thanks for replying, does this help? 

[Chodley]

You need to login to the hub admin page with a browser (login details probably on the bottom of the box) and check the security settings and turn on WPA2

very unusual for it to not be on by default though.

[JimM1]

@Sarahjo And NO WPA3 for that now box ever!

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