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Discussion topic: Wifi fully shutdown even though wireless light is stable green

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This message was authored by Jess+lloyd This message was authored by: Jess+lloyd

Wifi fully shutdown even though wireless light is stable green

My hub has been doing this for months now, consistantly randomly cutting wifi and dropping all connections in the house, this isnt due to an overload on the wifi, simply can be only me connected at night and boom, drops for hours at a time. Went through every single step to get this sorted, even had an engineer come, who accidentally then broke my ethernet cable too, so i had to buy a new one, no complaints considering i thought the problem was fixed, but this has happened far to much now, i was on virgin media before hand this only happened once in two years with them. The main problem i assume is that there is somethiny wrong with the wiring, the middle light remains a solid yellow state for hours apon end, allows all devices to connect but displays "no internet" includiny wired devices like my pc.

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Jess+lloyd
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This message was authored by Jess+lloyd This message was authored by: Jess+lloyd

Re: Wifi fully shutdown even though wireless light is stable green

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi fully shutdown even though wireless light is stable green

Posted by a Superuser, not a Sky employee. Find out more

@Jess+lloyd Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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This message was authored by Chrisee This message was authored by: Chrisee

Re: Wifi fully shutdown even though wireless light is stable green

Posted by a Superuser, not a Sky employee. Find out more

@Jess+lloyd the amber central light means the hub has lost its connection to the incoming service so nothing to do with wifi in your home. If the connection test does not offer to book an engineer to check your line then call Sky and report the fault. Cheapest way to do that is to dial 150 on your Sky Talk line which is free assuming thst is working.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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