17 Oct 2022 02:02 AM
My hub has been doing this for months now, consistantly randomly cutting wifi and dropping all connections in the house, this isnt due to an overload on the wifi, simply can be only me connected at night and boom, drops for hours at a time. Went through every single step to get this sorted, even had an engineer come, who accidentally then broke my ethernet cable too, so i had to buy a new one, no complaints considering i thought the problem was fixed, but this has happened far to much now, i was on virgin media before hand this only happened once in two years with them. The main problem i assume is that there is somethiny wrong with the wiring, the middle light remains a solid yellow state for hours apon end, allows all devices to connect but displays "no internet" includiny wired devices like my pc.
17 Oct 2022 02:07 AM
17 Oct 2022 07:17 AM
Posted by a Superuser, not a Sky employee. Find out more@Jess+lloyd Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
17 Oct 2022 07:37 AM
Posted by a Superuser, not a Sky employee. Find out more@Jess+lloyd the amber central light means the hub has lost its connection to the incoming service so nothing to do with wifi in your home. If the connection test does not offer to book an engineer to check your line then call Sky and report the fault. Cheapest way to do that is to dial 150 on your Sky Talk line which is free assuming thst is working.
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