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Discussion topic: Wifi dropping

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This message was authored by savvyshopper This message was authored by: savvyshopper

Wifi dropping

My WiFi is constantly dropping out numerous times a day. Have had 3 engineer visits who say signal strong and speed ok BUT its still happening for about 5 weeks now.  The last engineer said doesn't know what's wrong but told me to disconnect printer and smart tvs. ( I have 9 devices on wifi). However whilst I can disconnect printer from WiFi ( makes no difference at all) I wouldn't know where to start to disconnect WiFi ftom my Sky Q TV. I don't believe this is the problem. I've had the same devices connected for 10 years without problem till now and nothing has changed.  I'm seriously considering changing provider as paying for a service I'm not getting and nobody seems to have any idea how to fix.  I have a Sky booster and router only about a year old. All devices affected - but mobile and printer the most. Would add my daughter on BT nearby has exactly the same issue and has been told exactly the same!

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Wifi dropping

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Wifi dropping

Posted by a Sky employee

We are still looking to help you @savvyshopper . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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