Discussion topic: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?
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Message posted on 20 Apr 2024 09:32 AM
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Wifi dropping out regularly over last week - these are my router stats, can someone escalate?
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Message posted on 20 Apr 2024 06:47 PM
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Re: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?
@Wemiss Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
If you have found this solution helpful please tick this as the answer.
Message posted on 21 Apr 2024 02:00 AM
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Re: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?
Thanks for replying. Unfortunately whenever I run the tests they come back as being all ok. The dropouts are sporadic and short lived but happen every 15 mins or so.
Message posted on 21 Apr 2024 09:14 AM
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Re: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?
@Wemiss I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
If you have found this solution helpful please tick this as the answer.
Message posted on 21 Apr 2024 10:05 AM
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Re: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?
Thanks for escalating this. We’ve sent @Wemiss an invite to chat.
Lisa - Sky Tech Team Expert
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