20 Apr 2024 09:32 AM
20 Apr 2024 06:47 PM
Posted by a Superuser, not a Sky employee. Find out more@Wemiss Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
21 Apr 2024 02:00 AM
Thanks for replying. Unfortunately whenever I run the tests they come back as being all ok. The dropouts are sporadic and short lived but happen every 15 mins or so.
21 Apr 2024 09:14 AM
Posted by a Superuser, not a Sky employee. Find out more@Wemiss I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
21 Apr 2024 10:05 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @Wemiss an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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