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Discussion topic: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?

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This message was authored by Wemiss This message was authored by: Wemiss

Wifi dropping out regularly over last week - these are my router stats, can someone escalate?

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?

Posted by a Superuser, not a Sky employee. Find out more

@Wemiss Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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Wemiss
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This message was authored by Wemiss This message was authored by: Wemiss

Re: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?

Thanks for replying. Unfortunately whenever I run the tests they come back as being all ok. The dropouts are sporadic and short lived but happen every 15 mins or so. 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?

Posted by a Superuser, not a Sky employee. Find out more

@Wemiss  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 



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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Wifi dropping out regularly over last week - these are my router stats, can someone escalate?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Wemiss an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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