Wifi cutting off, no lights on hub

[Mike1990]

So I've only been a customer for a couple of months, we've pretty much been having issues since the start, I've noticed that when it actually cuts off the lights on the router go off completely. I've checked the power supply and it is good. It's so strange, it cuts out seemingly randomly and then just turns itself back on about 15 minutes later.

[caesarome]

@Mike1990 

If you haven't already then try running the line test here to see if any faults are found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.